Measuring What Matters
From the moment a customer steps foot onto a property, a hospitality organization will have upwards of 35 opportunities within the first 24 hours to make a lasting impression on him or her. These opportunities range from knowing a customer’s choice of coffee or wine to his or her ideal room temperature or a preference for late-morning tee times. These are key drivers of a hospitality company’s profits, as well as the basis for lasting customer loyalty.
This eBook:
- Breaks down the recent changes in the hospitality industry and their driving factors
- Highlights how organizations are turning to cloud-based management systems to stay competitive
- Provides key trends of the hospitality industry for the next five to seven years
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About the SC&H Group Business Performance Management Practice
- Only Oracle Platinum Partner to Achieve Oracle CloudSelect Status Two Consecutive Years (2016, 2017)
- Oracle Platinum Partner Since 2007 with 200+ Clients
- Oracle-Hyperion EPM Specialists Since 2001